Returns & Refunds Policy

At Cheers Wine Merchants, we want you to be completely satisfied with your purchase. If your bottles arrive damaged or do not meet our quality standards, you can return them within 14 days for a full refund or replacement.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and details regarding the issue or damage to your shipment.

• 2.
  Secure the Package

  Carefully repack the wine in its original protective packaging to ensure the bottles are safe during transit.

• 3.
  Arrange Collection

  We will provide a prepaid shipping label or schedule a courier collection at a time that is convenient for you.

• 4.
  Receive Your Refund

  Once our cellar team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.